SUPPORT

Get account and API help

Signed-in customers can open a support ticket from the dashboard. Tickets go straight to the service operator, and replies appear in the same thread.

Open a support ticket after signing in, or sign in to your account. New to Profundo? Create an account to see available plans and subscribe.

What to include

Describe the page or API path, approximate time, HTTP status or safe error message, and what you expected. For account questions, include only the account email already associated with your account.

Keep secrets out

Never send a password, full API key, verification/reset token, payment-card detail, prompt, or model response. For a key problem, share only its short visible prefix and rotate the key if exposure is possible.

Common next steps

For a lost key, sign in and rotate it. For password access, use the reset route, noting that message delivery may be unavailable. For deletion, use Dashboard Settings after recent authentication. For API errors, reproduce the smallest safe request with the curl guide.