Frequently asked questions

Go to the sign-up page, enter your email, and verify it. No waitlist and no invitation needed to create a profile. Once verified, you can choose a plan and subscribe.

Every plan includes access to the full model catalog: GPT 6 Astra, Claude Fable 5.1, and more. See the home page for the current list and model IDs. Model availability may change as the service grows.

After subscribing, sign in and go to the API key page in your dashboard. Your key is revealed once. Store it securely. If you lose it, rotate it from the dashboard after reauthentication. Never share keys publicly or embed them in client-side applications.

We charge a flat monthly or yearly rate per plan. There is no per-token meter. Founder and Performance are unlimited. Each paid plan has a daily request cap where applicable (Plus: 250/day, Priority: 2,000/day). Fair-use and service-protection controls apply. See the pricing page for current rates.

Yes. Cancel through the Stripe customer portal from your billing page. Cancellation stops renewal at the end of your current billing period. You keep access until the period ends.

You can request a full refund of your initial purchase within 24 hours of that purchase. After the 24-hour window, the purchase is final for that billing period. To request a refund, open a billing support case from your dashboard support page or email the address listed on the support page with your account email and the reason for your request.

Yes. You can upgrade or downgrade from the billing page in your dashboard. Changes take effect at your next renewal, or immediately with proration for upgrades.

Open a billing support case from your dashboard support page or email the address on the support page. We will investigate and respond as quickly as we can.

Before initiating a chargeback or payment dispute with your bank or card issuer, you must first open a billing support case. This gives us the opportunity to investigate and resolve your concern directly. Initiating a chargeback without first submitting a billing support case is a violation of our Terms of Service and may result in account suspension. We reserve the right to submit evidence of the support case requirement and service delivery records to dispute any chargeback filed without prior contact.

Text Chat Completions and the Responses API are supported, including native tool calling, parallel tool calls, structured output (response_format), streaming, and configurable reasoning effort. All models are text-only. No image input, audio, embeddings, transcription, file storage, assistants, batch, or fine-tuning endpoints are offered. See the docs for details.

Plus includes 250 requests per day. Priority includes 2,000 requests per day. Founder and Performance are truly unlimited. Fair-use and service-protection controls protect the service; we may raise the Priority cap as demand grows. No throughput, uptime, concurrency, or model guarantee is offered. Daily accepted-request counts shown in the dashboard are not a billing statement.

No. There is no public SLA and no guarantee of throughput, uptime, concurrency, or model availability. We aim for reliable service but do not contractually guarantee it at this stage.

Any HTTP client works. The API is OpenAI-compatible, so existing SDKs for Python, JavaScript, Go, and other languages work with the PROFUNDO_API_KEY environment variable. See the setup guides for tool-specific instructions including OpenCode, Cline, Zed, curl, and more.